Help Desk / IT Operations Specialist

IT Support Engineer (Identity & Endpoint Focus) – Tel Aviv (On-site) We are looking for a sharp, hands-on IT professional to join our team. This is not a classic Help Desk role, but a position combining advanced support with system-oriented work, focused on Identity, Endpoint Management, and modern IT environments. Responsibilities Work on IT projects alongside support tasks, including user lifecycle and system implementations Manage Identity and Access systems such as Okta and Microsoft Entra ID Handle MDM and Endpoint Management processes, including device enrollment, compliance, and policies Work with platforms such as Microsoft Intune or similar tools Support and manage Google Workspace environments Troubleshoot issues across macOS and Windows devices Support authentication flows, including MFA and Conditional Access Assist with endpoint security practices such as BitLocker (advantage)

Requirements: 2–3+ years of hands-on experience in IT Support / Help Desk / System roles Experience working in a technology company (startup or SaaS environment) – required Strong understanding of Identity Management concepts (users, permissions, access flows) – required Practical experience with MDM / Endpoint Management (Intune or similar), including device enrollment Experience supporting MFA and authentication-related issues Familiarity with Okta or Entra ID – strong advantage Strong troubleshooting skills and the ability to independently investigate and resolve issues High level of ownership, curiosity, and a proactive approach The Role Full-time, on-site in Tel Aviv (5 days a week) Part of an 8-person IT team Fast-paced environment with strong learning and growth opportunities If you are looking for a role that goes beyond traditional support and allows you to work with modern Identity and Endpoint technologies, we would be happy to connect.