Head of French Market

Description

About the Role

We are looking for a highly business-oriented and hands-on leader to own and scale our French market operations.

This role is responsible for driving growth, improving customer experience, optimizing performance, and leading cross-functional execution across marketing, operations, CRM, product, and customer support for the French market.

You will play a key role in shaping strategy, improving performance, and identifying growth opportunities in a fast-paced B2C environment.

Responsibilities

Own and lead the French market strategy and performance

Drive business growth, revenue, and customer acquisition initiatives

Monitor and optimize key business KPIs, including conversion, retention, and customer satisfaction

Work closely with Marketing, CRM, Product, Customer Support, and Operations teams

Identify market opportunities, trends, and competitive insights

Improve customer journey and local market performance

Ensure localization and customer experience are aligned with market expectations

Analyze performance data and translate insights into actionable business decisions

Collaborate with leadership on market priorities and growth initiatives

Lead and coordinate cross-functional execution to ensure business goals are met

Continuously identify opportunities for operational and commercial improvement

Requirements

5+ years of experience in Business / Growth / Operations / Market Management roles

Strong B2C experience in fast-paced, performance-driven environments

Experience managing or leading a country/market/business unit - advantage

Strong analytical and business mindset

Experience working cross-functionally with Product, Marketing, CRM, and Operations teams

Excellent project management and prioritization skills

Strong ownership mentality and execution-oriented approach

Native or fluent French - Mandatory

Excellent English communication skills

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