IT Support Specialist

Island is the ideal environment for enterprise work, where security is everywhere without ever getting in the way. The Island Enterprise Platform unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace—so organizations get universal visibility and control, and users get a fast, fluid, beautifully simple experience. It's not just a better way to secure work. It's a better way to work. Backed by investors like Coatue Management, Insight Partners, Sequoia Capital and Cyberstarts, and trusted by some of the largest, most respected enterprises on the planet, Island is redefining what the modern workplace can be. Come join us in building something that's already changing how the world works. We’re looking for a hands-on IT Support to join our team and play a key role in keeping our employees productive. This role combines technical problem-solving with strong communication skills and a sense of ownership. Come join us in building something that's already changing how the world works. Responsibilities Be the primary point of contact for employees needing IT assistance across hardware, software, and access issues Diagnose and resolve technical problems through remote sessions and direct interaction, aiming for quick and effective solution Take full ownership of support requests, from initial troubleshooting through resolution or escalation when needed Set up and onboard new employees with the tools they need, including device provisioning and basic guidance Collaborate with internal teams to improve processes, tools, and overall user experience Assist with maintaining office IT infrastructure, such as meeting rooms and shared equipment Who you are Team player with strong interpersonal skills A clear communicator who can translate technical issues into simple explanations Service-oriented with a genuine interest in helping others Able to prioritize effectively and stay calm under pressure Detail-oriented with a strong sense of ownership and accountability Comfortable juggling multiple tasks in a dynamic environment English - for documentation, policies, and vendor interaction.

Requirements: Requirements Around 2+ years of experience in an IT support/helpdesk role - MUST HAVE Working knowledge of identity and device management tools (e.g., Okta, Active Directory, or similar) - MUST HAVE Comfort supporting macOS and windows environments and device management solutions - MUST HAVE Exeprince working in a start up org or IDF unit - MUST HAVE Strong troubleshooting skills across both hardware and software Basic understanding of networking concepts (DNS, DHCP, TCP/IP) and remote connectivity (VPN) Experience supporting peripherals like printers and meeting room systems (nice to have) Scripting or automation - a plus