Technical Account Manager

Paragon is a fast-growing Cyber intelligence company that is rapidly establishing itself as a key player in the industry. We are a young innovative company with a cutting-edge product based in Tel Aviv. As a Technical Account Manager, you will be responsible for providing strategic and hands-on technical guidance to customers throughout their journey with Paragon, from the initial onboarding phase to full operationalization. Your role will require a combination of technical expertise and excellent customer facing skills to effectively address both the business and technical challenges faced by our customers. Acting as a liaison, you will bridge the gap between customers and Paragon's internal teams, ensuring seamless collaboration between Product Management, Sales, Engineering, and Support to deliver a unified and satisfying customer experience.

Requirements: At least 3 years in technical customer service or similar roles (preferred in post-sale support) Proficiency in Linux - Must Ability to manage multiple priorities and thrive under pressure Solid technical knowledge in Kubernetes, kibana, and Networks Strong ability to translate complex technical concepts into broader business context Proven experience managing cross-functional technical projects Excellent communication skills in English both verbal and written Ability to travel abroad up to 25%