Customer Support Specialist

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them. We are seeking for a Customer Support Specialist, to join the Support team and provide world-class support to our customers. As a Customer Support Specialist, you will: Provide fast, professional, and personal support to Dealhub’s customers worldwide Work on a ticket system and communicate with the customers via emails, phone calls, and video calls Provide application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms Do troubleshooting and ensure each ticket has been solved Make the customer satisfied with the solution and support provided

Requirements: We expect you to: Have previous experience as a Support Specialist in a Saas B2B companies Have proven experience with CRM integrations and implementation Be familiar with business applications and CRM (Salesforce / Hubspot / etc.) Have excellent communication skills and a customer-oriented approach Be bold, ambitious, and make things done Think out of the box and lead a surprising problem-solving approach! Have prior experience with SQL queries Have a bachelor's degree in a relevant field (Information Technology/ Information Systems) Be a great team player! Be Fluent in English (both written and verbal)