Customer Service Specialist French Speaker (Remote)

Training Start Date: 29/05/2026 tentative

Contract: Freelance Cooperation Agreement

About TalentWorldGroup

At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals who are passionate about service and innovation.

Position Overview

We are looking for experienced, technically proficient, and organized professionals to join our remote call center operations. Professional-level French and fluent English are required.

This role supports a high-quality, home-based project in the online travel industry, delivering first-level customer service via inbound and outbound channels. The position involves multitasking, including managing several simultaneous cases and phone calls, with a focus on handling modifications, cancellations, deposit claims, and escalating complaints.

Key Responsibilities

Handle inbound and outbound customer service calls and case management

Serve as the first point of contact for homeowners using a booking platform

Provide timely, high-quality assistance to customers, especially during escalations

Log, classify, and follow up on all customer interactions

Maintain accurate records of call history and resolutions

Analyze call data and share customer feedback

Stay up to date with process and platform changes

Collaborate with internal and external teams through clear, documented communication

Requirements

Professional-level French (C2) and fluent English

Proven customer service experience

Ability to multitask between live calls and case handling

Solid computer literacy and experience working online

Experience handling both inbound and outbound interactions

Clear, empathetic, and professional communication under pressure

Nice to Have

Experience with Zendesk or similar ticketing platforms

Familiarity with Slack or online team collaboration tools

Background in the online travel industry

Technical support background (electronics, machinery, or industrial sectors)

Proficiency in Salesforce and standard office tools

Technical Setup Required

Stable broadband internet connection (LAN preferred)

Processor: 1.8 GHz or higher (64-bit preferred)

RAM: 8 GB minimum

Storage: 10 GB available

Screen resolution: 1920 × 1080 (recommended)

Wired USB headset

Operating System: Windows 11 or later or MacOS 14+

macOS 14 or later

Work Schedule (CET Time Zone)

Monday to Sunday: 8:00 AM – 10:00 PM

Saturday or Sunday availability is mandatory 12pm-8pm

Weekly hours: Minimum 30 hours, maximum 40 hours per week

Two days off per week

Training Information

Training Start Date: 29/05/2026

(Potentially postponed to 02/06/2026 depending on project needs.)

Training Schedule:

Tuesday, Wednesday, Thursday, Friday, and Monday

2:00 PM – 6:00 PM CEST

Total Training Duration: 20 hours

Training is paid

What We Offer

100% Remote Work

Hourly rate 11 Euros

Flexible, project-based assignments

Long-term collaboration opportunities

Career development and learning paths

Gamification program (performance-based bonuses and paid holiday hours)

Freelance cooperation agreement

Join Us

If you are customer-focused, tech-savvy, and thrive in a fast-paced, remote environment, we'd love to hear from you.

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