Customer Experience Manager

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Customer Experience Manager

Simply

Customer Service

Tel Aviv-Yafo, Israel

Posted on Jun 15, 2026

Simply's mission is to make the pursuit of creative hobbies simple and fun for all. Our top-grossing apps Simply Piano, Simply Guitar, Simply Sing, and Simply Draw put us on the fast track to building the world's largest consumer subscription service for creative learning. With over a million monthly downloads and hundreds of thousands of daily learners, we're building the AI creative companion for every home.

We’re looking for people who are passionate about making a meaningful impact in others’ lives - curious, driven team players who care deeply about people, move fast, think creatively, and love solving problems.

What will you do?

We’re looking for a Customer Experience Manager who creates interactions that make our learners love Simply - experiences that make them go “wow! I really wasn’t expecting that”. You will be part of strategic planning, scaling our operations with both human support and AI, and developing the capabilities of our team and AI to create that “wow” experience. This domain is evolving incredibly fast with AI, so you'll help us build systems that leverage new opportunities as they emerge.

You will also uncover opportunities to improve learners’ experiences in the product that will benefit them and meet the goals of both CX and our product teams. Along the way, you’ll mentor teammates, lead initiatives, and help us create joyful, scalable experiences that learners genuinely love.

In This Role, You Will

Strategize with your team to identify and leverage high-impact opportunities that interpersonal interactions create, contributing to our learners’ love of Simply as a brand

Plan ahead for expected scale across our products and the support team through the implementation of AI workflows, as well as hiring and training new support teammates

Optimize AI workflows to deliver experiences that match the quality of human support

Mentor teammates and help raise the bar for learner communication and experience quality

Identify recurring learner pain points and partner with internal teams to improve the product experience and reduce the need to ask for help

Get hands-on with learner support when needed, engaging across multiple channels with empathy, ownership, and creativity

Help shape and optimize support processes, team structure, tools, and use of AI to improve how we deliver support at scale

Who are we looking for?

Experience implementing and optimizing AI workflows, automation, and modern tools to create high-quality, scalable, and "wow" support experiences

Experience improving support operations through people, processes, systems, or automation

A genuine care for creating thoughtful, high-quality experiences for customers

Strong systems and operational thinking, with the ability to identify scalable solutions rather than only solving individual problems

Native-level written and verbal English communication skills - MUST

High emotional intelligence, empathy, and sound judgment in communication and problem-solving

Strong problem-solving skills with a structured, analytical, and data-informed mindset

Highly independent and proactive, while remaining collaborative and supportive

Excited by rapidly evolving technology and AI capabilities

Experience working in B2C apps, subscriptions, e-commerce, or consumer tech - big plus

If you’re excited about helping millions of learners around the world discover joy through creativity and music, we’d love to meet you 🙂

See more open positions at Simply

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The portfolio companies and portfolio company executives presented are examples of portfolio companies that Insight has worked with to assist the company achieve business and capital raising goals and are not intended to be a representative sample of all portfolio companies. The statements by portfolio company executives are intended to highlight their experiences working with Insight as an investor in their companies. The experiences of other portfolio companies and portfolio company executives may differ from the experiences presented. Insight did not provide compensation to the portfolio company executives or portfolio companies in connection with the statements provided by such executives. There is no guarantee that Insight’s work with other portfolio companies will produce similar results to those presented.

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