Product Director – eCommerce Checkout

Global-e (Nasdaq: GLBE) is the world's leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth.

The chosen partner of hundreds of retailers and brands across the US, the UK, Europe and Asia, Global-e makes selling internationally as simple as selling domestically.

With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.

As a Product Director focused on eCommerce Checkout, you will play a crucial role in maximizing checkout conversion for Global-e merchants. You will be responsible for managing and enhancing our cross-border B2B2C SaaS platform – leading a team of product managers as well as performing hands-on product tasks yourself. Success in this role requires excellent leadership skills, a business-oriented mindset, a highly technical and data-driven approach, and the ability to work effectively with senior management and large B2C brands.

Key Responsibilities:

Define your product domain roadmap and prioritize features and enhancements based on customer needs, market trends, and business goals, with a specific focus on maximizing checkout conversion rates for Global-e merchants.

Work closely with development teams, designers, senior management, and stakeholders to translate product requirements into detailed specifications. Guide the end-to-end product development process, ensuring timely delivery of high-quality features and functionality.

Conduct user research, usability testing, and analyze data to identify areas of improvement. Collaborate with UX/UI designers to create intuitive and engaging checkout interfaces.

Utilize data analytics tools (including Mixpanel) and metrics to monitor platform performance. Analyze key performance indicators (KPIs), conversion rates, funnels, and customer behaviour to identify opportunities for optimization and growth.

Collaborate with various internal stakeholders, including solutions, projects, sales, account management, customer support, operations, and growth teams.

Work closely with large B2C brands, managing priorities and ensuring quality, measurable delivery that meets their expectations and business goals.

Leverage AI tools to accelerate delivery and improve team productivity and output quality.

Stay updated with the latest industry trends in eCommerce checkout, payments, and conversion optimization.

Requirements:

8+ years of product management experience.

Proven management experience with a track record of leading and developing 3+ Product Managers.

Background in eCommerce, funnel conversion, A/B testing - Must!

Background in Fintech, Payments, or credit card industries - Plus.

B2B/B2B2C SaaS experience – required.

Proven track record working closely with large B2C brands, managing priorities and delivering measurable, high-quality results.

Highly technical profile with strong ability to work with analytics tools such as Mixpanel and other data platforms.

Hands-on experience using AI tools to expedite product delivery and enhance team output.

Business-oriented and data-driven approach to product decisions and roadmap prioritization.

Strong understanding of the eCommerce checkout funnel, technologies, and customer experience principles.

Familiarity with agile product development methodologies.

Strong communication and interpersonal skills to collaborate with cross-functional teams, senior management, and external brand partners.

Creative problem-solving skills and a proactive approach to overcoming challenges.

Bachelor's degree in business, marketing, computer science, or a related field (or equivalent practical experience).

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