Customer Success Specialist

The Cyber Unit is hiring a Customer Success Specialist for a new and strategic role, focused on retaining existing clients and strengthening long-term relationships.

This role involves ongoing engagement with business clients, gaining a deep understanding of their needs and challenges, and enhancing the overall customer experience—while building long-term strategic partnerships

What will your day look like?

Manage and support an existing portfolio of clients, with a focus on strategic accounts, organizational processes, and challenges

Identify gaps between delivered services and the actual customer experience, and proactively escalate them

Identify opportunities to expand existing activity (Upsell / Cross-sell) in collaboration with professional teams

Coordinate and lead cross-functional work with cyber teams and management to provide end-to-end client solutions

Reflect client status, insights, and trends to senior management

Your qualifications:

Proven experience working with business clients – mandatory

Experience in Customer Success / Account Management / Technology services – a strong advantage

Familiarity with Cybersecurity / IT – mandatory

Strong service orientation combined with business understanding

Ability to work independently and drive processes across multiple stakeholders

Excellent communication skills in Hebrew and English

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