Customer Service Representative

Odem Scientific Applications Ltd., established in 1998, specializes in vacuum components and systems sales, as well as the design and manufacturing of customized vacuum solutions. Representing leading companies in the vacuum technology field, Odem provides industry-specific solutions for clients in semiconductors, aerospace, electro-optical industries, and research institutions. The company also operates a Clean Parts department dedicated to cleaning parts and subassemblies, primarily from hydrocarbon residues. Odem Scientific Applications Ltd. is a proud member of the Gevasol Group and is headquartered in Rehovot, Israel.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Nes Ziona. The Customer Service Representative will be responsible for providing excellent customer support, resolving customer inquiries, ensuring customer satisfaction, and maintaining a high standard of customer experience. Key responsibilities include managing customer relationships, addressing queries promptly, and liaising with internal teams for seamless issue resolution.

Qualifications

Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction

Experience in delivering and maintaining exceptional Customer Experience

Proficient communication and interpersonal abilities to manage customer relationships effectively

Problem-solving skills and a proactive approach to handling inquiries and concerns

Fluent in English; additional languages are an advantage

Comfortable working on-site in Nes Ziona with a collaborative team

Previous experience in technical or scientific customer service is a plus

Proficiency with CRM software and basic computer skills

Customer Support

Proven ability to prioritize and support Customer Satisfaction and Customer Experience

Ability to address and troubleshoot customer inquiries effectively to ensure a seamless experience

Strong organizational skills and reliability in completing daily tasks and managing customer interactions

Proficiency in utilizing customer relationship management (CRM) tools is a plus

Bachelor’s degree in a related field or equivalent work experience preferred

Fluency in English is required; proficiency in additional languages is advantageous

Experience or knowledge in the engineering or manufacturing sector is a plus

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