Global Customer Service Engineer
פורסם לפני 19 ימים · 136 מועמדים
התפקיד במילים פשוטות
מהנדס שירות לקוחות גלובלי יתקין, ישדרג ויתמוך במכונות דפוס דיגיטליות, ויפתור בעיות טכניות מורכבות באמצעות כלי תוכנה מתקדמים. התפקיד כולל הובלת השקת מוצרים חדשים אצל לקוחות והדרכתם למיטוב הייצור.
- B.Sc. in Mechanical / Mechatronics Engineering (or equivalent)
- Strong troubleshooting skills in complex multidisciplinary systems (HW & SW), including problem-solving and analytical skills
- Ability to read technical drawings and documentation
- Service and customer orientation, good interpersonal communication skills
- Fluent English (written and spoken)
חולץ מתיאור המשרה · מתעדכן אוטומטית
למי זה מתאים
התפקיד מתאים למהנדסים בעלי תואר ראשון בהנדסת מכונות/מקאטרוניקה, עם ניסיון בתמיכה טכנית או שירות שטח, וכישורי פתרון בעיות חזקים במערכות מולטידיסציפלינריות. הוא פחות מתאים למי שאינו מעוניין בנסיעות גלובליות תכופות.
תיאור המשרה המלא
המשרה המקורית · נשמר לעיוןAs a Global Customer Service Engineer, you will combine hands-on field expertise with remote capabilities to install, upgrade, and support our Digital Printing Presses, as well as troubleshoot complex technical issues using advanced software tools.
You will lead new product introductions at customer sites, guiding customers on best practices to optimize their production.
In addition, you will capture and share knowledge gained from lab work and field experience to continuously improve service excellence.
Key Responsibilities
Lead installations, upgrades, and production support of digital printing presses onsite and remotely
Diagnoses and resolve complex hardware and software issues both onsite and remotely
Support New Product Introduction (NPI) activities at customer sites, including implementation and ramp-up
Guide customers on best practices to optimize production and performance
Perform root-cause analysis, identify trends, and implement corrective actions
Collaborate with R&D, Engineering, PL, and Service teams to improve product quality and support readiness
Capture, document, and share knowledge and field insights to strengthen global service capabilities
Represent the company professionally in all customer interactions
Required Experience & Qualifications
B.Sc. in Mechanical / Mechatronics Engineering (or equivalent)
Experience in technical support, field service, or engineering roles - advantage
Strong troubleshooting skills in complex multidisciplinary systems (HW & SW), including problem-solving and analytical skills
Ability to read technical drawings and documentation
Service and customer orientation, good interpersonal communication skills
Experience with advanced tools, data-driven systems, or AI-based solutions - advantage
Fluent English (written and spoken) - must; additional languages - advantage
Travel - You will spend approximately 50% of your time traveling worldwide to support service activities on-site. Including extended missions of 2-3 months.
Show more
Show less
שאלות על המשרה
- המשרה לא ציינה שכר. אנחנו מציגים שכר רק כשהמעסיק מפרסם אותו.
- B.Sc. in Mechanical / Mechatronics Engineering (or equivalent), Strong troubleshooting skills in complex multidisciplinary systems (HW & SW), including problem-solving and analytical skills, Ability to read technical drawings and documentation, Service and customer orientation, good interpersonal communication skills, Fluent English (written and spoken)