Customer Service Executive- Israel (Only Travel industry)

TBO.COM - an international award-winning travel tech organization is looking for an experienced Customer Service specialist to join our Israeli team. The ideal candidate has high verbal, writing and communication working skills both in English and Hebrew languages regularly.

Job description:

Operational handling of Online Reservations for Hotels, Flights, Car rental, Transfers, etc.,

Coordinate offline requests with internal departments

Handling bookings/cases with last-minute and on-spot challenges to solve problems

Receiving incoming calls helping travel agents using the platform and managing reservations with special requests

Negotiate customer needs with suppliers and individuals, using out-going call to find and agree on best resolutions.

Creative thinking and results-oriented candidate with ability to handle complicated cases while coordinating with multiple stakeholders

Operating few online systems at once, providing service to travel agents

Responsible to solve operational and administration cases/tasks from A-Z

Qualifications:

Service oriented persona with high communication skills, fluent in English and Hebrew

Independent, self-motivated, patience, and goal-oriented work style, solving problems

Can control and lead multiple tasks, activating all resources to efficiency solve cases

Experience working B2B with travel agents/ business professional is a big plus!

Ability to adapt quickly to new technologies, products/system, and company procedures

Working proficiency in English & Hebrew

We are offering nice working environment with a start-up mode in Ramat-Gan.

Interested? Please send English CV’s only.

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