Customer Success Team Lead

On-site | Tel Aviv, Israel  Overview We are looking for an experienced Customer Success Team Leader to manage and scale our Customer Success function with a strong focus on revenue retention and expansion. This role is ideal for someone who thrives in a fast-paced environment, is highly data-driven, and has a proven track record in renewals, upselling, and cross-selling. You will lead a team of Customer Success Managers, own strategic customer relationships, and ensure clients achieve maximum value, while driving commercial outcomes such as renewal growth, account expansion, and churn reduction. About the company Considered by many to be the world’s best app marketing agency, Applift combines advanced AI technologies with unique marketing strategies to ensure apps receive a constant stream of new and relevant users. By continuously analyzing and generating app store trends, our team of app marketing experts ensures that apps appear as the top search result for what most potential users search. Recognized as an industry standard for apps in 2025, Applift helps top app studios across all industries expand their user base and achieve their app’s full potential. Key Responsibilities Team Leadership & Coaching Lead, mentor, and develop a team of Customer Success Managers to exceed retention and expansion targets. Drive operational excellence through coaching, performance reviews, and skill development (commercial + customer success) Define playbooks, processes, and best practices for onboarding, success planning, renewals, and growth motions Customer Retention & Expansion Own and drive key revenue outcomes including renewals, upsells, cross-sells, and churn prevention Proactively identify growth opportunities and partner with Sales/Account Management to execute expansion deals Create and lead renewal/upsell strategies for key accounts with clear success plans, risk mitigation, and stakeholder alignment Own the team’s campaigns structure, budget allocation, and scaling strategy while balancing efficiency Strategic Customer Management Act as an escalation point for high-impact client challenges and ensure timely, effective resolutions Build executive relationships across key accounts to strengthen long-term partnerships Drive customer health monitoring and risk management using qualitative and quantitative insights Cross-Functional Collaboration Collaborate with Product, Marketing, Sales, and Support to improve customer outcomes and reduce friction points Represent customer needs internally and ensure the voice of the customer influences roadmap priorities Data, Reporting & Process Improvement Track and improve key CS KPIs: retention, ARR, MRR, expansion, churn, customer health, product adoption, campaigns performance Build dashboards and reporting cadence to track team performance and customer outcomes Drive continuous improvement using insights from customer feedback, churn analysis, and account trends

Requirements: 5+ years of experience in Customer Success / Account Management / Sales / Client Services (B2B preferred). Strong commercial background with proven success in: Renewals Upselling Cross-selling Revenue retention and expansion ownership Proven experience leading and mentoring a team (formal or informal leadership) Excellent communication, presentation, and negotiation skills, including executive stakeholder management Strong analytical mindset - comfortable working with data and KPIs to drive decisions Experience managing complex accounts and handling escalations effectively - A MUST Advantages (Nice to Have) Experience or strong familiarity with: SEO / ASO Paid UA / performance marketing Digital growth, acquisition funnels, and marketing analytics Experience with CRM and CS platforms