Customer Support Expert

Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the Universe. The company is headquartered in the heart of Tel Aviv. We're looking for a passionate and skilled Customer Support Expert to join our dynamic team. This team is critical to enhancing our players' experience by analyzing ticket data, building workflows for agents, and sharing feedback analysis with company stakeholders. If you're data-driven, proactive, and thrive in a collaborative environment, we want you to be part of our journey!

Requirements: 2+ years of experience in customer support, with a significant portion specifically dedicated to handling escalations and complex customer issues. Fluent English (verbal and written). Highly customer-focused approach with a passion for customer advocacy. Highly detailed & data-oriented with strong organizational and multitasking skills. Problem-solving skills, with the ability to identify root causes and implement effective solutions. AI vast experience: Deep understanding of the AI ecosystem, demonstrated through professional projects, preferably in Support. Advantages: Experience in the gaming industry. Experience using Zendesk, including Explore or other CRM systems. Fluency in Hebrew. #LI-Hybrid