System Analyst & Project Manager

Join a leading retail organization and take on a key role within the Core Business Systems team. This is an excellent opportunity to lead impactful business and technology initiatives, collaborate with multiple stakeholders across the organization, and contribute to the success of mission-critical enterprise systems.

What You'll Do:

Analyze and document business requirements for core enterprise systems across ERP, CRM, and Billing domains

Prepare functional and technical specifications, translating business needs into clear system requirements

Work closely with business users, IT teams, and external vendors

Support development and implementation processes from requirements gathering through production deployment

Monitor and track tasks, testing activities, and delivery milestones

Investigate, troubleshoot, and manage system issues, defects, and production incidents

Work with integrations and interfaces between various enterprise systems

Coordinate and drive multiple stakeholders in cross-functional projects

Requirements:

3+ years of experience as a Systems Analyst within a medium-to-large organization

Experience leading or managing technology projects - Must

Experience writing functional and technical specifications - Must

Experience working with business users and external vendors- Must

Hands-on experience with core enterprise systems in CRM, Billing, and/or ERP environments- Must

Strong analytical skills and business understanding- Must

Excellent coordination and stakeholder management capabilities- Must

Experience with SAP Sales Cloud (C4C) - Advantage

Experience working with Billing systems - Advantage

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