Operations Lead (Maps & Catalog)

About the Company

At SeatPick, we’re revolutionizing how people buy tickets to live events worldwide — building a global secondary ticket marketplace that makes ticket buying safer, more transparent, and easier for millions of fans across sports, concerts, and major events.

About the Role

We’re looking for a hands-on Operations Lead (Catalog & Maps) to help us build and maintain the best live event catalog in the world. In this role, you will own the operational backbone of our marketplace — ensuring our event catalog, interactive maps, and ticket inventory are accurate, scalable, and continuously improving. This is a high-ownership role where you’ll work directly with data, build processes, and help grow a team that powers the core experience of SeatPick.

Responsibilities

Own Global Catalog & Maps Operations

Manage and maintain SeatPick’s global event catalog across sports, concerts, and major live events

Oversee the setup and maintenance of interactive seating maps and event structures

Ensure ticket inventory is accurate, complete, and consistently updated across markets

Ensure Catalog Quality and Accuracy

Validate event data, venues, maps, and ticket listings across the platform

Ensure major global events are accurately represented and updated in real time

Maintain high data quality standards across all catalog operations

Drive Operational Efficiency with AI & Automation

Use AI tools and automation to improve quality control and operational workflows

Identify opportunities to reduce manual work and increase operational speed

Continuously improve tools and internal systems that support catalog operations

Build and Manage the Catalog Operations Team

Recruit, onboard, and manage in-house and outsourced team members

Define workflows, priorities, and operational timelines

Ensure smooth day-to-day execution of catalog and maps tasks

Identify Problems and Remove Bottlenecks

Analyze workflows and identify inefficiencies across catalog operations

Implement simple, practical solutions to improve speed and quality

Work cross-functionally with product, data, and operations teams

Improve Catalog Infrastructure Over Time

Help shape the long-term systems and processes behind SeatPick’s event catalog

Contribute ideas that improve data quality, scalability, and operational efficiency

Support the evolution of SeatPick’s internal tools and operational frameworks

Qualifications

3–6 years of experience in operations, project management, or data operations

Comfortable working directly with large datasets and structured information

Strong ownership mindset with the ability to drive change without formal authority

Experience using AI tools to improve workflows, productivity, or quality control

Experience managing freelancers or outsourced teams (a strong advantage)

Strong problem-solving skills and ability to improve processes

Fluent in English and Hebrew (additional languages are a plus)

Comfortable working in a fast-paced startup environment

Experience managing a team is a strong advantage

Preferred Skills

Passion for sports, live events, or music ⚽

Interest in technology, AI, and data-driven products

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