AI Product Manager

SysAid is a global leader in AI-powered IT Service Management (ITSM), building smart platforms that automate IT support and help organizations work faster and smarter. Our solutions are trusted by thousands worldwide, making complex tasks simple so IT teams can focus on what matters most.

We’re seeking a tech-savvy Product Manager to lead one of our cross-functional squads. In this role, you will drive the development and success of our product, shaping solutions that enhance efficiency and automation for IT teams worldwide.

As the Product Manager, you will own the product vision and roadmap, turning complex challenges into intuitive, impactful solutions. You’ll collaborate with engineering, design, and business stakeholders to deliver innovative features that empower thousands of global customers and shape the future of AI-powered IT Service Management.

Responsibilitie

Lead a cross-functional squad to own and deliver AI-driven product initiatives end-to-end, from discovery to launch and adoption

Stay at the forefront of AI technology and trends, bringing innovative capabilities into SysAid’s product in a practical, customer-focused way

Partner closely with Product Design to deliver best-in-class AI experiences that are intuitive, trustworthy, and drive adoption

Define and prioritize product requirements by combining user feedback, market trends, data insights, and stakeholder input

Drive data-driven decision making by defining success metrics and using product analytics to evaluate impact, adoption, and customer value

Monitor and continuously improve AI performance over time, including quality, accuracy, latency, reliability, and user trust, ensuring consistent value at scale

Collaborate with internal teams (engineering, analytics, customer revenue, and marketing) to ensure successful execution and alignment with business goals

5+ years of experience as a Product Manager in a B2B SaaS environment, preferably with technical products, thriving in a fast-paced startup environment

Proven experience building and launching AI-powered products, including conversational and chat-based experiences, from discovery through delivery, adoption, and iteration

Strong technical foundation with an understanding of software development processes, cloud environments, and modern SaaS architectures

Proven track record of leading cross-functional squads in Agile environments, successfully driving products from concept to launch and adoption

Highly data-driven mindset, with experience defining success metrics, using product analytics, and making decisions based on measurable outcomes and customer impact

Experience working with experimentation and evaluation approaches to measure AI quality and improve performance over time

UX-focused product approach, collaborating with design to simplify complex technical challenges into intuitive solutions

Excellent communication and stakeholder management skills, with the ability to influence without direct authority

Fluent in English, both written and spoken

Bachelor’s degree in Computer Science, Engineering, or a related field (preferred)

Why Join U

Drive Innovation in AI-Powered ITSM- Join a company transforming how IT teams operate, delivering smart, automated solutions used by thousands of organizations worldwide

Shape Products and Drive Impact- Lead a cross-functional squad to own product initiatives from concept to launch, transforming complex technical challenges into intuitive solutions that enhance efficiency for global IT teams and shape the future of SysAid’s platform.

Grow as a Product Leader- Develop your skills in a fast-paced startup environment, collaborating with engineering, design, and business teams while driving a high-visibility project.

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