Customer Support Specialist - Ontopo Israel

About the company

Ontopo is Israel’s leading platform for restaurant reservations and management.

Over 70% of the country’s top restaurants and bars operate with Ontopo, and more than 2.5 million diners use it every month.

Our platform serves a wide range of clients – from fine-dining establishments to national chains – with an advanced technological system for reservations, daily operational management, and enhancing digital presence, all driving real business results.

We're looking for a Customer Support Specialist to join our growing CS team and help shape the future of restaurant tech. This is a great opportunity to be part of a dynamic, fast-paced team in a role that sits at the heart of our client relationships.

What You’ll Do

Customer Support: Provide timely and effective support to restaurant customers, addressing inquiries, troubleshooting issues, and escalating complex problems to the Account Manager as needed.

Collaboration:  Work closely with product, tech, and account management teams to continuously improve the partner experience

Conduct pre-launch training sessions for businesses, either remotely or on-site, based on their type and specific needs

Be a friendly, knowledgeable, and proactive voice for our restaurant community

What We’re Looking For

2 years of experience as a manager in the Hospitality industry, preferably in restaurants  - Must-have

Exceptional customer service and phone etiquette with the ability to provide clear explanations and training tailored to the client

Tech-savvy and confident with software tools

Team Player, Ability to work effectively in a team environment, collaborating with colleagues to achieve shared goals.

Fast thinker with creative problem-solving abilities

Highly organized, detail-oriented, and able to multitask under pressure

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