Customer Support Specialist – Arabic Market

We are looking for a customer-focused Customer Support Specialist to support our Arabic-speaking users on a fast-growing digital platform. In this role, you will be responsible for delivering an excellent user experience, resolving inquiries efficiently, and ensuring smooth day-to-day support operations.

You will act as the voice of the user, working closely with internal teams to improve processes, enhance satisfaction, and maintain a high standard of service.

Responsibilities

Provide high-quality support to Arabic-speaking users via chat, email, and other communication channels

Respond to user inquiries in a timely, professional, and friendly manner

Troubleshoot issues and guide users through platform features and functionality

Investigate and resolve user complaints while ensuring a positive experience

Collaborate with internal teams (Product, Operations, etc.) to escalate and resolve complex cases

Monitor user feedback and identify trends to improve the overall user experience

Maintain accurate documentation of interactions in internal systems

Contribute to the improvement of support processes and knowledge base content

Ensure compliance with internal policies, guidelines, and applicable regulations

Requirements & Qualifications

Native or fluent Arabic (written and spoken) – must

Previous experience in customer support, customer success, or operations – advantage

Experience supporting users on digital platforms or online services – advantage

Strong problem-solving skills and attention to detail

Ability to multitask and work in a fast-paced environment

Experience with CRM or ticketing systems – advantage

Availability to work flexible hours, including evenings or weekends if needed

High level of empathy, patience, and customer-oriented mindset

Team player with a proactive and positive attitude

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