Support Engineer Associate

We are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. .

Requirements: What You Bring to the Table Native-level fluency in both English and Hebrew (written and verbal) - Must Ability to work full time from Sunday to Thursday during US hours (15:00/16:00–24:00) with some flexibility - Must The ability to go the extra mile when necessary The ability to participate in an on-call roster - Must 3+ year experience in technical customer-facing support role - Must Coding experience (e.g., C#, Python, Java) or a development background. Ability to identify when processes need to be established or updated. Working knowledge of API integrations (REST API). Database experience with SQL queries and reading log files. Proficiency with CRM tools such as ServiceNow and Jira Familiarity with network concepts (e.g., firewalls), Postman, Kibana logs, Webhooks, Swagger Strong problem-solving skills, technical expertise, and ability to explain complex issues clearly to both technical and non-technical users. Experience in banking or fintech - An advantage