CSM Team Lead Europe

Customer Success Manager (CSM) Team Lead – Europe

Cloud Security | Networking | Enterprise Customers

We are seeking a Customer Success Manager (CSM) Team Lead for Europe - an experienced leader who blends deep customer success expertise with strong technical understanding in cloud security and networking. This role combines team leadership, hands‑on customer engagement, and cross‑functional collaboration to ensure the success and retention of Radware’s strategic enterprise customers.

The Role

The CSM Team Lead will manage and mentor a team of Customer Success Managers across Europe while also overseeing key enterprise accounts when needed. You will ensure customers achieve successful onboarding, adoption, and long‑term value from Radware’s cloud security services. This role requires technical depth, strong leadership, and the ability to collaborate across Sales, SE, Support, SOC, Operations, Product, and Engineering teams.

What You’ll Do

Team Leadership

Lead, mentor, and develop a team of CSMs.

Support CSMs in customer escalations, complex technical situations, and strategic engagements.

Monitor performance, KPIs, customer health metrics, and overall regional retention trends.

Recruit, onboard, and train new CSMs to ensure consistency and excellence in execution.

Drive operational discipline and adherence to best practices and processes.

Customer Success Ownership

Ensure high levels of customer satisfaction and retention

Drive product adoption and value realization

Manage strategic or high-value accounts when needed

Lead customer meetings such as Quarterly Business Reviews (QBRs)

Cross‑Functional Leadership

Work closely with Sales, Sales Engineers, Product, Support, Operations teams.

Provide customer feedback to influence product improvements

Support upsell and cross‑sell opportunities in collaboration with Sales.

Act as the customer’s advocate internally and ensure strong coordination during incidents or high‑traffic events.

Technical Expertise (Cybersecurity Focus)

Strong understanding of cybersecurity concepts such as DDoS protection, WAF, Bot mitigation, API security, and Zero Trust- MUST

Knowledge of networking - MUST

Experience with cloud platforms such as AWS, Azure, or GCP - MUST

Ability to analyze security incidents, attacks, and mitigation strategies

Experience working with security dashboards, logs, and analytics tools

Understanding of security architecture and integrations

Requirements

5+ years of experience as a CSM, Project Manager, or customer‑facing technical role.

Experience leading teams or mentoring CSMs.

Strong background in cybersecurity and/or networking (MUST).

Proven experience working with enterprise customers and complex environments.

Excellent communication, problem‑solving, and presentation skills.

Fluent in English; French, German or Spanish are strong advantages.

Ability to operate under pressure and in structured, fast‑moving environments.

Highly organized, proactive, and able to manage multiple priorities simultaneously.

Strong stakeholder management across global organizations.

Demonstrated ability to build trust and long‑lasting relationships.

About Radware

Radware is a global leader in cloud‑based cybersecurity solutions, protecting the world’s most demanding enterprises and service providers. Our technologies ensure application availability, performance, and resilience against sophisticated cyber threats, including AI Agents and LLM attacks, DDoS, WAF, Bot mitigation, API‑based attacks and more.

Primary Location

IL-IL-Tel Aviv

Work Locations

Radware Israel, Tel Aviv

Job

Cloud and Management

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