Enterprise Systems Support Team Lead

We Are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem – we’re reshaping how financial technology is developed and delivered.

Requirements: You have Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Required 5+ years direct people management experience with demonstrated accountability for team performance and development - mandatory . 5+ years of experience in corporate IT / technical support environments . Proven experience supporting both macOS and Windows endpoints. Previous experience leading or mentoring technical staff (formal or informal). Strong troubleshooting skills across hardware, OS, applications, and access issues. Hands‑on experience working with ticketing systems; ServiceNow experience strongly preferred . Ability to balance operational support with project and backlog work. Excellent communication skills in a multi‑regional enterprise environment. Preferred / Nice‑to‑Have Qualifications Cisco Meraki networking experience. Endpoint management experience (MDM, patching, software deployment). Exposure to security, compliance, or audit‑driven IT processes. Experience working in agile or sprint‑based operating models.