Help Desk Technician

abra Professional Services is seeking a Help Desk Technician! What will you do? Provide high-quality support to employees (on-site and remote) covering hardware, software, OS, and network infrastructure. Troubleshoot and repair laptops/desktops, set up workstations, and manage peripheral equipment (monitors, docking stations, IP phones). Manage user accounts and permissions in Active Directory, Office 365, and Google Workspace . Track IT inventory and manage the full IT onboarding/offboarding process for employees. Diagnose basic connectivity issues, WiFi configurations, and printer/file-sharing setups.

Requirements: What are we looking for? 1-2 years of experience in a Help Desk / Technical Support role – Must . Deep knowledge of Windows OS and experience with Microsoft 365 environments. Hands-on experience in PC/Laptop hardware repair and diagnostics – Must . Familiarity with basic networking concepts (IP, DNS, DHCP). Excellent service orientation and the ability to work under pressure. Good technical English (reading/writing). Flexibility for paid on-call/remote support outside of regular hours.