IT Support

Paragon is a fast-growing Cyber intelligence company, that is rapidly establishing itself as a key player in the industry. We are a young innovative company with a cutting-edge product based in Tel Aviv. We are looking for an IT Support Specialist to join us. As part of the role, you will be a member of the IT support team within the R&D group.

Requirements: Strong knowledge of Windows and macOS operating systems Hardware troubleshooting (desktops, laptops, peripherals) Networking fundamentals (TCP/IP, DNS, DHCP, VPN) Experience with ticketing systems Software troubleshooting (OS, Office apps, browsers) Basic knowledge of Active Directory and user management Email system support (Microsoft 365 / Google Workspace) Strong problem-solving and analytical skills Clear verbal and written communication skills (Hebrew and English) Ability to prioritize and manage multiple support requests Customer-focused mindset and patience Willingness to learn and adapt to new technologies Experience in Linux OS Nice to Have Skills Basic scripting (PowerShell, Bash, Python) Endpoint management tools (Intune, JAMF, SCCM,JumpCloud) Cybersecurity best practices knowledge Remote support experience and tools