Customer Success Team Lead

Mize is a Fintech-travel start-up that uses high-end technology to solve some of the huge challenges of the evolving travel industry and provide real financial value to our network of clients, including more than 200 international clients generating $16 Billion in sales annually. Our headquarters are in Tel Aviv, and we have offices in Argentina, Spain, UK, US, and India.

In this role, you’ll combine strategic thinking with hands-on leadership — driving customer satisfaction, team performance, retention, and growth. You’ll work closely with cross-functional teams including Product, Sales, R&D, and Operations, while mentoring a team of Customer Success Managers across multiple regions and accounts. If you thrive in fast-paced startup environments, love building strong customer relationships, and enjoy leading high-performing teams — we’d love to meet you.

Responsibilities

Lead, mentor, and develop a global team of Customer Success Managers

Drive customer satisfaction, retention, expansion, and long-term success

Build and maintain strong relationships with strategic clients and stakeholders

Own and improve Customer Success processes, methodologies, and KPIs

Support the team in managing complex customer situations, escalations, and strategic accounts

Partner closely with Product, Sales, Marketing, and Operations teams to advocate for customer needs and influence product improvements

Monitor customer health metrics and utilize data to identify risks and growth opportunities

Ensure excellent onboarding, adoption, training, and ongoing customer engagement

Create scalable processes and best practices to support company growth

Foster a customer-centric culture across the organization

Manage communication workflows and infrastructure to ensure efficient and effective client communication

Requirements:

Requirements

5+ years of experience in Customer Success and Account Management roles

2+ years of experience leading or mentoring customer-facing teams

Experience in the high-tech \ tourism \ Hotel industry, working with international and multi-geographical clients

Proven ability to manage complex customer relationships and drive business outcomes

Strong leadership, coaching, and interpersonal skills

Experience working cross-functionally with Sales, Product, Marketing, R&D, and Services teams

Data-driven mindset with strong analytical and problem-solving skills

Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment

Tech-oriented and proactive, with a strong bias for action and ownership

Experience with tools such as HubSpot, Zendesk, Monday.com, Salesforce, or similar platforms - advantage

Knowledge of the travel industry - an advantage

Previous experience in a hyper-growth startup environment - an advantage

English - Native level or fluent, both written and verbal, with excellent communication skills

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