Help Desk Technician (IT Support Specialist)

Help Desk Technician (IT Support Specialist)

We are looking for a motivated and service-oriented Help Desk Technician to join our Information Technology (IT) team. This role is ideal for a professional who is passionate about technology, enjoys troubleshooting, and is committed to delivering excellent technical support in a dynamic work environment.

Responsibilities

Provide professional and reliable technical support to company employees while maintaining a high level of customer service.

Troubleshoot and resolve hardware, software, and peripheral equipment issues.

Support company systems, including workstation maintenance, updates, and upgrades.

Manage, monitor, and track support requests through the organization's ticketing system.

Document incidents, resolutions, and technical procedures accurately.

Implement and maintain information security policies and best practices.

Install, configure, and create images for new computers and workstations.

Support and manage advanced multimedia and conferencing systems.

Participate in cross-functional technology projects across the organization.

Required Qualifications

At least 4 years of experience providing technical support - Must

Experience maintaining and managing end-user systems, including workstation deployment, configuration, and upgrades - Must

Strong knowledge of Microsoft Office 365 - Must

Full proficiency with Windows 10 and images 11 operating systems - Must

Experience managing users and permissions through Active Directory - Must

Understanding of networking concepts and communication protocols.

Familiarity with information security principles and requirements.

Creating and deploying system images for new computers and workstations - Must

Strong troubleshooting and problem-solving skills - Must

Excellent communication and customer service abilities.

Experience working with Microsoft 365 platforms and cloud services

Desire and ability to grow within a professional IT career path.

Experience working with complex enterprise technology environments.

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