VP Customer Success

About Sett Sett is a UA creative performance platform for mobile gaming. We build agentic AI systems that analyze performance data, generate diverse playable and video ad concepts, deploy them to ad networks, and continuously learn from the results. The full creative loop. Automated, and done better than humans only. The role As Sett scales, our customer organization becomes one of the company’s most critical growth engines. We are now looking for a VP Customer Success to build and lead that engine. This is not a classic Customer Success role. Your mission is to ensure that Sett’s customers do not just like working with us - they understand the value, achieve measurable outcomes, expand over time, and trust Sett as a strategic partner.

Requirements: 8–12+ years in Customer Success, Account Management, or post-sale revenue leadership Strong experience in team management, including managing managers Proven ownership of NRR, renewals, retention, and expansion Experience building customer success / customer growth systems from a messy or founder-led stage Strong track record in hiring, developing, and upgrading teams Strong ability to design and implement processes, workflows, and operating systems that drive measurable outcomes High data discipline: dashboards, metrics, inspection, and accountability Experience working closely with Product, Sales, Finance, and executive teams Excellent communication skills with the ability to be clear, direct, and aligned across stakeholders Ability to operate in high-speed, ambiguous startup environments