AVI Operation Manager

Job Overview

The Operations Manager of the AVI Department is responsible for leading the department, overseeing day‑to‑day interactions with fuel companies, subcontractors, suppliers, and direct customers.

The role includes maintaining and improving the operational infrastructure, while aiming for excellence in quality, service, and execution.

The AVI Operation Manager maintains constant communication with the company’s customers to ensure a high level of service, expectation alignment, and customer satisfaction.

As a central point connecting multiple internal and external stakeholders- employees, customers, subcontractors, and others- the role requires strong interpersonal communication skills and the ability to execute multiple tasks under tight deadlines.

The manager is also responsible for the logistical management of company inventory, supervising the transfer and distribution of goods to service stations.

A key responsibility is driving quality control, process improvement, and cost‑reduction initiatives when working with subcontractors and service stations.

Responsibilities

Work directly with senior‑level customers

Manage multiple subcontractors across regions

Oversee quality control of RFID AVI installations

Monitor and ensure high service quality standards

Direct management of a field technicians team

Direct management of a remote support center

Analyze data across multiple operational segments

Manage inventory logistics and stock levels

Define goals, monitor KPIs, and ensure ongoing control

Implement clear performance indicators (SLA, quality, profitability)

Manage relationships with large installation centers, automotive importers, and leasing companies

Lead a hybrid team (field technicians + service center staff)

Build processes and implement operational controls

Qualifications

Bachelor’s degree – mandatory

Proven ability to lead hybrid teams (technicians + support center)

Strong customer‑service orientation

Strong operational orientation

Technical aptitude

Experience managing complex operations

Experience managing a service/helpdesk center

Experience managing field technician teams

Experience managing customer relationships

Excellent command of Excel

Strong analytical thinking and data‑analysis skills

Strong teamwork abilities

Experience managing large vehicle fleets – an advantage

Prior experience in operational/service management – an advantage

WHO IS INVENCO By GVR

Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.

Who Is Vontier

Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s power the way the world moves!

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