Customer Delivery Manager

Description

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter

About The Role-

We are looking for a Customer Delivery Manager (CDM) to lead the onboarding and activation of merchants This role is critical in ensuring that merchants with sophisticated operational, regulatory, and technical requirements are successfully integrated, activated, and ramped to revenue quickly and efficiently. You will act as the commercial and operational owner of the activation phase, working closely with internal teams and external partners to deliver a seamless and structured onboarding experience.

What You’ll Do-

Own Complex Merchant Activation

Take full ownership of merchants from post-signature through go-live and earlyrevenue ramp-up

Manage onboarding (Post KYB) for high-risk merchants with complex compliance, risk, and operational requirements

Act as the primary point of contact throughout the activation lifecycle Drive Time-to-Revenue in Complex Environments

Ensure fast and efficient go-live

Monitor early transaction activity and drive revenue ramp-up

Identify and resolve blockers related to risk, compliance, and integrations Navigate Payments Complexity

Support merchants in navigating payment flows, decline management, and approval rates

Lead Cross-Functional Execution

Partner with Sales, Sales Engineers, Account Management, Risk, and Operations

Coordinate multiple stakeholders across regions, partners, and internal teams

Ensure alignment and accountability across all workstreams

Deliver Performance & Optimization Insights-

Monitor performance metrics such as GR, transaction volume, and authorization rates

Provide actionable recommendations to improve performance and scale merchant activity

Identify early risks and opportunities for optimization including areas for growth.

Requirements

What We’re Looking For

At least 2 years of experience in payments, fintech, or high-risk industries (gambling, forex, crypto, etc.) in Customer facing roles.

Strong understanding of payment flows, plus solid understanding of risk frameworks, and regulatory environments

Ability to manage complex, high-stakes merchant relationships

Experience working with cross-functional teams in fast-paced environments

Strong analytical mindset with a focus on performance and revenue outcomes

Excellent communication skills with the ability to influence both technical and commercial stakeholders

What Success Looks Like

Fast and efficient onboarding of high-risk merchants

Reduced time-to-revenue despite complex requirements

Strong early performance (GR, volume, auth rates)

Smooth handling of compliance and risk processes

High-quality merchant experience in complex environments

Successful transition to Account Management for long-term growth

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