SAP CRM Consultant

abra SAP Department is seeking for an SAP CRM Consultant. We are looking for a skilled SAP CRM Functional Consultant with strong business understanding and hands-on implementation capabilities to join the Digital & CRM domain in a leading retail and energy organization. The role focuses on implementing, configuring, and supporting SAP CRM On-Premise solutions while working in a complex, enterprise-scale environment that impacts large-scale customer experience and digital journeys. This role requires strong functional SAP CRM expertise, proven ability to lead end-to-end processes, and the capability to translate business needs into system solutions, specifications, and actionable deliverables across multiple stakeholders. A full-time position, based in the Sharon area, Israel. Key Responsibilities: Implement and maintain SAP CRM On-Premise solutions in alignment with business requirements Analyze and define end-to-end business processes across customer service, sales, and digital CRM journeys Lead projects and tasks from requirements gathering through design, implementation, and production rollout Write functional specifications and work closely with development, integration, QA, BI, and infrastructure teams Provide ongoing production support, troubleshooting, and resolution of system issues Work with multiple internal stakeholders and external system interfaces Support and guide users while ensuring system stability and continuous improvement Drive process optimization and business efficiency initiatives across CRM domains

Requirements: At least 3 years of hands-on experience in SAP CRM implementation – mandatory Experience working directly with business users and leading requirements gathering Strong analytical thinking and deep understanding of business processes Experience working with system interfaces and integrations Proven ability to independently lead end-to-end tasks and deliverables Experience writing functional specifications and business process documentation Excellent interpersonal skills and strong team collaboration abilities Ability to work in a fast-paced, dynamic, multi-tasking environment Advantages: Experience in digital, mobile applications, or customer journey environments Experience working with APIs and complex CRM ecosystems Experience in large enterprise organizations Familiarity with Jira or similar task management tools